Watch the video. Listen and repeat to improve your pronunciation. Complete the exercise below.
crediting your account • must be • to ask • that's all settled • account number • what I • we'll be able to • was keyed • said that she would • might have caused • don't mention it • was charged • I've never had • Neither have I • expiry date • must have been • there's an error • check on that • so quickly • should have been billed • I've just received
Click and Drop: click on a word in the box above and then in the correct space. Check your answers. What is your score?
| MRS. WONG: More tea, Tasha? |
| TASHA: Thank you. These muffins are really delicious. |
| MRS. WONG: Thank you. You know, I wanted you something. |
| TASH: Sure. |
| MRS WONG: I think on my VISA statement. I wonder should do. |
| TASHA: This garden shop charge? |
| MRS. WONG: No. This charge here. We never bought anything from the Green Acres Golf Club. |
| TASHA: My goodness-$657 (six hundred and fifty-seven dollars). |
| MRS. WONG: And we don't even play golf. |
| TASHA: Well, it a mistake. |
| MRS. WONG: I am sure it is. I think I'll call the VISA office and tell them about the error. |
| TASHA: That's a good idea. The inquiry number somewhere here on your statement. |
| MRS. WONG: Oh, here it is. I'll call them right now. |
| TASHA: Sure, the information line is open twenty-four hours. |
| MRS. WONG: Oh, good. |
| VISA CLERK: Good afternoon, VISA Centre. May I help you? |
| MRS. WONG: Yes. This is Mrs. Wong. my statement and there seems to be an error. |
| CLERK: May I please have your , Mrs. Wong? |
| MRS. WONG: My VISA card number is 7465-871-341-960. |
| CLERK: Thank you. And the expiry date, please. |
| MRS. WONG: The is 11195. |
| CLERK: That's 11195. Now, what is the date on the bill? |
| MRS. WONG: The date on the bill was June the first.ity VIDEO SCRIPT Page 2, LINC 3.22 |
| CLERK: Okay. Mrs. Wong, what item to you? |
| MRS. WONG: The extra item was a charge from the Green Acres Golf Club. |
| CLERK: All right, Mrs. Wong. I'm going to and I'm going to call you right back. I'm sure find the problem. |
| MRS. WONG: Thank you! |
| TASHA: What did they say? |
| MRS. WONG: She check into it and call me back. You know an unexplained charge on my VISA statement before. |
| TASHA: . |
| MRS. WONG: Hello. |
| CLERK: Yes, Mrs. Wong. We found the error. It was a keying mistake. |
| MRS. WONG: A keying error? |
| CLERK: Yes, that's correct. Your account number is similar to the number that . The wrong number into the computer. |
| MRS. WONG: I'm glad you found the problem. |
| CLERK: Well, I'm sorry for any inconvenience this you. |
| MRS. WONG: No problem. Will you be sending me a new statement? |
| CLERK: No, we won't be sending you a new bill. But we will be for the full amount. |
| MRS. WONG: That's fine. Thank you for taking care of it . |
| CLERK: You have a nice day. |
| MRS. WONG: So, . |
| TASHA: Have they found the error? |
| MRS. WONG: Yes, it was a simple keying error. |
| TASHA: Oh, good. |
| MRS. WONG: So, thanks for your help. |
| TASHA: No problem. Thank you for the tea and for the muffins. |
| MRS. WONG: Oh, . |
This exercise has been made using a free generator and script at Random Idea English Video courtesy TRU University – Open Learning Division
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