Telephone Greetings and Invitations

Inviting
Watch the video. Complete the exercise below.
I'm cleaning   •  Do you want   •  Why is that   •  to buy   •  Where   •  any food   •  How about   •  so happy   •   I agree   •  see you then   •  will be   •  to go   •  will see you   •  Are you   •  Mary speaking   •  This is   •  May I please   •  a good time  
Click and Drop: click on a word in the box above and then in the correct space. Check your answers. What is your score?
TELEPHONE GREETINGS AND INVITATIONS
MARY WHITE: Hello. the White residence.
SUE: Hello. speak with Mary.
MARY: This is .
SUE: Hi Mary. This is Sue. How are you today?
MARY: Oh, I’m fine Sue. How are you?
SUE: I’m fine. I’m sorry to bother you. busy?
MARY: Not too busy. the apartment right now.
SUE: Listen, Mary. I was wondering. to join Cathy and me today?
MARY: are you going?
SUE: We’re going some food at the supermarket.
MARY: Oh, great. I am you invited me to join you.
SUE: , Mary?
MARY: Because I do not have in the apartment.
SUE: I think you’ll need then.
MARY: Yes, with you. I know tonight David and Tina very hungry if I don’t have any food from the supermarket.
SUE: Good. So Cathy and I will go at two o’clock. Is that for you?
MARY: Oh, I have a hair appointment at twelve o’clock. I meet you at the supermarket at one o’clock.
SUE: So, Cathy and I at the supermarket at one o’clock.
MARY: Okay. That sounds good, Sue. I’ll . Goodbye.
SUE: Goodbye.
This exercise has been made using a free generator and script at Random Idea English

Long Distance Call - LINC 2.30

Lesson 50: Long-distance Call
Watch the video. Listen and repeat to improve your pronunciation.
called   ·  repeat   ·  have   ·  to check   ·  will be   ·  to dial   ·  dialed   ·  calling   ·  connecting   ·  is   ·  may be   ·  reached   ·  would   ·  give   ·  will show up  
Click and Drop: click on a word in the box above and then in the correct space. Check your answers. What is your score?
ANTHONY: 411 (four one one).
OPERATOR: BC Tel operator. Can I help you?
ANTHONY: I just a number in Hong Kong, and I Abbotsford.
OPERATOR: Okay. I'll you a credit for the wrong number. What number did you dial?
ANTHONY: 852-567-3345.
OPERATOR: One moment, please. There no charge, sir. The credit on your next phone bill.
ANTHONY: Thank you.
OPERATOR: Would you like me the number in Hong Kong?
ANTHONY: Yes, I . Thanks.
OPERATOR: What's the name, please?
ANTHONY: Koo's Exports.
OPERATOR: Do you the address?
ANTHONY: 888 (eight eight eight) Taipan Place.
OPERATOR: One moment. I'm to Directory Assistance in Hong Kong.
H.K. TEL: Hong Kong Directory Assistance.
OPERATOR: This is Canada . We need the number of Koo Exports at 888 Taipan Place.
H.K. TEL: One moment, please. The number : area code (852) 567-3345.
OPERATOR: Thank you. Sir? The number in Hong Kong is:
area code (852) 567-3345.
ANTHONY: Can you that, please?
OPERATOR: (852) 567-3345.
ANTHONY: I just that number direct to Hong Kong, but I reached Abbotsford.
OPERATOR: Did you dial 011 before the number?
ANTHONY: Zero one one! No, I dialed 1 and the number.
OPERATOR: That the problem, sir. To dial overseas, you need 0Il.
ANTHONY: Oh! So to reach a number overseas, I dial 011, before the number?
This exercise has been made using a free generator and script at Random Idea English Video courtesy TRU University - Open Learning Division

Easy Telephone Conversations

Lesson 50: Long-distance Call
Watch the video. Complete the exercise below.
problem   •  speak to   •  nice day   •  talking to   •  it's me   •  your time   •  who is   •  his sister   •  is this   •  are you   •  have dialed   •  too   •  am sorry   •  am calling   •  already have   •  want to  
Click and Drop: click on a word in the box above and then in the correct space. Check your answers. What is your score?
HOW ARE YOU?
Michelle: Hello.
Sherlock: Hello. Who ?
Michelle: Hey, , Michelle.
Sherlock: Hey Michelle! How are you?
Michelle: I’m fine. How ?
Sherlock: I’m good .
A WRONG NUMBER
Dean: Hello!
Ginny: Hello.
Dean: Can I George?
Ginny: Ummmm, this?
Dean: It’s Dean. Are you ?
Ginny: No, Dean. I think you the wrong number.
Dean: Oh! I .
Ginny: No !
CALL FROM A CREDIT CARD COMPANY.
Caller: Hello. Am I Mr. Smith?
Mr. Smith: Yes you are.
Caller: I from Orange County Bank.
Mr. Smith: Yes?
Caller: Well, we offer you our premium credit card.
Mr. Smith: No, thank you! I many credit cards.
Caller: Thank you for , Sir. Have a !
Mr. Smith: Thanks, bye!
This exercise has been made using a free generator and script at Random Idea English


Telephone Greetings and Invitations

Inviting
Watch the video. Complete the exercise below.
I'm cleaning   •  Do you want   •  Why is that   •  to buy   •  Where   •  any food   •  How about   •  so happy   •   I agree   •  see you then   •  will be   •  to go   •  will see you   •  Are you   •  Mary speaking   •  This is   •  May I please   •  a good time  
Click and Drop: click on a word in the box above and then in the correct space. Check your answers. What is your score?
TELEPHONE GREETINGS AND INVITATIONS
MARY WHITE: Hello. the White residence.
SUE: Hello. speak with Mary.
MARY: This is .
SUE: Hi Mary. This is Sue. How are you today?
MARY: Oh, I’m fine Sue. How are you?
SUE: I’m fine. I’m sorry to bother you. busy?
MARY: Not too busy. the apartment right now.
SUE: Listen, Mary. I was wondering. to join Cathy and me today?
MARY: are you going?
SUE: We’re going some food at the supermarket.
MARY: Oh, great. I am you invited me to join you.
SUE: , Mary?
MARY: Because I do not have in the apartment.
SUE: I think you’ll need then.
MARY: Yes, with you. I know tonight David and Tina very hungry if I don’t have any food from the supermarket.
SUE: Good. So Cathy and I will go at two o’clock. Is that for you?
MARY: Oh, I have a hair appointment at twelve o’clock. I meet you at the supermarket at one o’clock.
SUE: So, Cathy and I at the supermarket at one o’clock.
MARY: Okay. That sounds good, Sue. I’ll . Goodbye.
SUE: Goodbye.
This exercise has been made using a free generator and script at Random Idea English

Responding to an Answering Machine Message - LINC 1.14

Lesson 09: Answering Machine - Pronouns
Watch the video. Listen and repeat to improve your pronunciation.
she   ·  is   ·  her   ·  Could you   ·  her   ·  her   ·  I'm   ·  Can I   ·  she   ·  your   ·  her   ·  she   ·  her   ·  Her   ·  Her   ·  My   ·  your   ·  It's   ·  She'll be   ·  I'll be   ·  your   ·  She   ·  me   ·  her   ·  you   ·  that's   ·  her  
Click and Drop: click on a word in the box above and then in the correct space. Check your answers. What is your score?
ANSWERING MACHINE: Hello, this is a message for Mrs. Ran from Mrs. Ming. It's Tuesday morning at ten o'clock. I'm calling about the job. phone number is 761-4303. home this afternoon until 2:30. Thank you.
MANSOUREH: 761-4303.
ANTHONY: Hello?
MANSOUREH: Hello. Is Mrs. Ming there, please?
ANTHONY: Sorry, is not home.
MANSOUREH: Oh. I had a message to call before 2:30.
ANTHONY: 2:30. now three o'clock.
MANSOUREH: Oh, right. It's three o'clock. Sorry.
ANTHONY: That's no problem. back in half an hour.
MANSOUREH: At 3:30?
ANTHONY: Yes. take a message?
MANSOUREH: Yes. have call me? This is Mansoureh Ran.
ANTHONY: Okay, just a minute. Mansoureh? How do spell that?
MANSOUREH; It's Mansoureh-M-a-n-s-o-u-r-e-h.
ANTHONY: And Ran, R-a-n, is last name, right?
MANSOUREH: That's right.
ANTHONY: Okay.
MANSOUREH: Please ask to call me before 5 o'clock.
ANTHONY: Before five o'clock.
MANSOUREH: It's about the job.
ANTHONY: About the job. And what's phone number?
MANSOUREH: 742-1131.
ANTHONY: 742-1131.
MANSOUREH: That's right.
ANTHONY: Fine, then. I'll see that gets the message.
MANSOUREH: Excuse me, what Mrs. Ming's first name?
ANTHONY: first name?
MANSOUREH: Yes. left a message for to call back, but didn't tell first name.
ANTHONY: It's Joyce. first name is Joyce.
MANSOUREH: Joyce?
ANTHONY: Yes. And Anthony. I'm husband.
MANSOUREH: Oh, hi, Anthony. Thanks for help.
This exercise has been made using a free generator and script at Random Idea English Video courtesy TRU University - Open Learning Division

Taking a Message - Funny! - What do the callers say?

Lesson 50: Long-distance Call
Watch the video. Complete the exercise below.
Click and Drop: click on a word in the box above and then in the correct space. Check your answers. What is your score?
Man: Hello. Top Notch Travel. One moment, please. Hello. Top Notch, just a moment, please. Top Notch. Hold please. Hi, Mrs. Baity. Sheryl. I’m afraid, Sheryl’s not here.
Caller:
Man: You’re not satisfied with your hotel. No Bellman. I’m sorry. Sheryl will call you back.
Caller:
Man: Okay. Good-bye. Hello.
Caller:
Man: Yes. Hello, Mr. Rachid.
Caller:
Man: Sheryl’s not here. Can I take a message?
Caller:
Man: You want a cheaper hotel in Budapest.
Caller:
Man: A hotel without breakfast is okay. Very good. I’ll give Sheryl your message.
Caller:
Man: Goodbye. Hello.
Caller:
Man: Hi. Ms. Novec.
Caller:
Man: She’ll be right back. Is there a message?
Caller:
Man: Can your cat stay with you in Rio? And you’d like to reserve a king-sized bed.
Caller:
Man: I’ll ask her to check and call you.
Caller:
Man: Bye-bye. Oh. You’re back. I have three messages for you. Let’s see. Mrs. Baity wants a cheaper cat. Mr. Rachid isn’t satisfied with his breakfast. And Ms. Novec thinks the bellman needs a king-sized bed. They’ll explain it all to you.
Sheryl: What?
This exercise has been made using a free generator and script at Random Idea English

Telephone - Asking to Repeat

Lesson 09: Answering Machine - Pronouns
Watch the video. Complete the exercise below.
he'll be back   •  This is   •  slowly please   •  speak to   •  at home   •  Can I have   •  not in the office   •  spell that   •  Can you ask   •  Can I   •  Do you know   •  area code   •  your company   •  you'd like   •  right   •  our time   •  first name   •  country code   •  Could you repeat   •  at around eight   •  got it  
Click and Drop: click on a word in the box above and then in the correct space. Check your answers. What is your score?
Man: Hello. May I please Shinji Matsumoto, please?
Receptionist: I’m sorry. Mr. Matsumoto’s right now. Can I take a message?
Man: when he’ll be back?
Receptionist: I think in the office late this afternoon.
Man: I see. Bill Henderson of Alltec calling. Mr. Matsumoto to call me around uh… eight PM your time.
Receptionist: I’m sorry. your name again?
Man: Bill Henderson.
Receptionist: Can you please?
Man: Sure. It’s Bill Henderson, H-E-N-D-E-R-S-O-N.
Receptionist: Uh, I’m sorry. that slowly?
Man: Sorry. Ah, it’s H-E-N as in “Nancy” –D-E-R-S-O-N.
Receptionist: H-E-N-D-E-R-S-O-N.
Man: That’s .
Receptionist: And your ?
Man: B-I- double L.
Receptionist: B-I-L-L. And ?
Man: Alltec. A – double L-T-E-C.
Receptionist: A-L-L-T-E-C. And him to call you at home?
Man: Yes, o’clock tonight.
Receptionist: Eight o’clock, Japan time.
Man: That’s right.
Receptionist: Okay. have your number, please?
Man: I think he has it, but I’d better give it to you just in case. It’s 212, 456-9872.
Receptionist: I’m sorry. Could you repeat that ?
Man: Sure. It’s area code 2-1-2, 4-5-6-, 9-8-7-2.
Receptionist: Ah, 212, 456-9872?
Man: That’s right.
Receptionist: And the ?
Man: I’m in the US.
Receptionist: Okay. And you want him to call you at eight PM .
Man: That’s right.
Receptionist: Okay. Mr. Bill Henderson at Alltec, 212-456-9872, call at eight PM.
Man: You .
This exercise has been made using a free generator and script at Random Idea English

Answering the Phone - Sales Calls

Lesson 09: Answering Machine - Pronouns
Watch the video. Complete the exercise below.
calling   •  who's this   •  for five years   •  a great   •  savings account   •  What is   •  speaking with   •  Are you   •  am fine   •  your time   •  for calling  
Click and Drop: click on a word in the box above and then in the correct space. Check your answers. What is your score?
HANDLING A SALES CALL FROM A BANK
Jim: Hello.
Mike: Hello, am I Jim?
Jim: Yes, ?
Mike: This is Mike, on behalf of Signature Bank. You have been our client . Right, Jim?
Jim: That’s right. this about?
Mike: Well, we are offering a higher interest rate if you open a with Signature Bank.
Jim: Nah, I with my current status.
Mike: sure Jim? This is opportunity.
Jim: Yeah, I’m sure. Thanks though.
Mike: Thanks for .
VOCABULARY
On behalf of: for
Client: customer
Interest rate: 3% - money you make from money in a bank
Savings account: You can save money in this bank account.
Current Status: How things are now
Opportunity: Chance
Thanks though: Thanks anyway
This exercise has been made using a free generator and script at Random Idea English